Equitel - How to guide

Buying Airtime/Bundles

  • Go to Equitel Menu
  • Select My Money
  • Select Buy Airtime/Bundles
  • Select Account
  • Select Buy Airtime
  • Select for this line
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Buy Airtime/Bundles
  • Select Account
  • Select Buy Airtime
  • Select Other number
  • Select Airtel
  • Enter phone number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Buy Airtime/Bundles
  • Select Account
  • Select Buy Data Bundles
  • Select for this line
  • Enter PIN
  • Select Bundles
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Buy Airtime/Bundles
  • Select Account
  • Select Buy Data Bundles
  • Select Other Equitel line
  • Enter phone number
  • Enter PIN
  • Select Bundles
  • You will receive a confirmation SMS

Sending Money:

  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select To Equity Member
  • Select Enter account / phone
  • Enter the Member's Account Number or Equitel Phone number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select To Others
  • select Other Bank
  • Select Look up Bank Codes
  • Enter the first letter or key word of the other bank
  • Enter Bank code
  • Enter recipient's account number
  • Enter reciepient's Name
  • Enter recipient's phone number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select To Others
  • Select preferred mobile money provider
  • Enter phone number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation
  • Go to your MPESA Menu
  • Select Lipa Na Mpesa
  • Select Paybill
  • Select Business Number
  • Enter 247247
  • Select Account number
  • Enter Recipient's Equitel phone number/Equity Account number
  • Enter Amount
  • Enter MPESA pin
  • Confirm details
  • You will receive a confirmation SMS

Loan Application, Checking limit, and Loan repayment:

  • Go to your Equitel Menu
  • Select My Money
  • Select Loans
  • Select Get Loan
  • Select Account
  • Select Eazzy loan
  • Select Account
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Loans
  • Select Pay loan
  • Select Partial payment
  • Select account to pay from
  • Enter PIN
  • Choose loan account
  • Enter Amount
  • You will receive a verification message with the payment details.
  • Confirm details
  • You will receive a confirmation SMS that the loan repayment has been successful.
  • Go to your the Equitel Menu
  • Select My Money
  • Select Loans
  • Select Loan Limit
  • Select Eazzy Loan
  • Enter Pin
  • Select Account
  • You will receive an confirmation SMS with your loan limit details.

Withdrawing Money

  • Go to your Equitel Menu
  • Select My Money
  • Select Withdraw Money
  • Select Agent Withdraw
  • Select Account
  • Enter Agent Number
  • Enter amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Press the Equitel Button on an Equity Bank ATM machine
  • Enter your Equitel phone number
  • Check if the number you have entered is correct and if so, press Correct on the ATM machine
  • Select / Type amount of money you want to withdraw from the ATM machine
  • You will receive a pop-up message on your phone asking you to confirm that you want to withdraw the amount requested. Select YES.
  • Enter your PIN on your phone
  • The cash you requested for will be dispensed by the ATM machine
  • You will receive an SMS on your Equitel Line confirming the transaction details

Paying Bill

  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select Paybill
  • Enter Business number
  • Enter your bill account number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select Equitel
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select Paybill
  • Select Business
  • Select More
  • Select DSTV/GOTV or Startimes
  • Enter your DSTV / GOTV or Startimes bill account number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select Paybill
  • Select Business
  • select Nairobi Water
  • Enter your Nairobi Water bill account number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select Send /Pay
  • Select Account
  • Select Paybill
  • Select Business
  • Select More
  • Select HELB
  • Enter your HELB bill account number
  • Enter Amount
  • Confirm details
  • Enter your PIN
  • You will receive a confirmation SMS

Checking Balance

  • Go to your Equitel Menu
  • Select My Money
  • Select Bank Balances
  • Select Account
  • Select the account number/card
  • Select Send by SMS
  • Enter your PIN
  • You will receive a confirmation SMS

Goals

  • Go to your Equitel Menu
  • Select My Money
  • Select Equitel
  • Select My Goals
  • Select Create goal
  • Select Day-of-week goal
  • Enter PIN
  • Select day of week you wish to have the cash ready
  • Put alias for the goal
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select My Goals
  • Select Create goal
  • Select Virtual Salary
  • Enter PIN
  • Enter the amount you want to contribute
  • Select weekly/ monthly
  • Select number of weeks, e.g. 2 weeks/ months e.g. 2 months
  • Put alias for the goal
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select My Goals
  • Select Create goal
  • Select Virtual Salary
  • Enter PIN
  • Select btwn daily/weekly or monthly
  • Select number of days/weeks/months
  • Enter amount
  • Put an alias for the virtual chama
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select my Money
  • Select a goals
  • Select contribute to goal
  • Select goal
  • Select account
  • Enter amount
  • Confirm details and press OK
  • Enter PIN
  • Select Equitel on the STK
  • Select My Money
  • Select My Goals
  • Select Goal balances
  • Select goal
  • Select Send by SMS
  • Enter PIN
  • You will receive an SMS notification with the amount
  • Go to your Equitel Menu
  • Select My Money
  • Select My Goals
  • Select Advance on goal
  • Select goal
  • Select account
  • Enter amount
  • Confirm details and send
  • Enter PIN
  • You will receive a confirmation SMS
  • Go to your Equitel Menu
  • Select My Money
  • Select My Goals
  • Select Cancel goal
  • Select a goal
  • Confirm details and send
  • Enter PIN
  • You will receive a confirmation SMS
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