PesaLink is an interbank money transfer solution that enables you to receive funds from other banks straight into your Equity Bank Account in real time. Through PesaLink you can receive money into your bank account using a mobile phone number or Bank Account number.

PesaLink is currently available to all Equity Bank customers on Equitel Menu, My Money, Send Money option.

Benefits of PesaLink

  1. It is instant - Money reflects in your Bank Account in real time
  2. Pay for goods and services - Customers linked to PesaLink can pay for goods and services in any outlet displaying the EazzyPay sign. *EazzyPay accepts payments from both Equity Bank and non-Equity Bank customers registered on PesaLink.
  3. Enables cash transfers from Kshs10 to Kshs 999,999
  4. Enables transfer of foreign currencies
  5. Available 24 hours a day 7 days a week
  6. Allows you to receive money into your account using your phone number

Registering on PesaLink is easy. Simply follow the steps below to register and enjoy the service.

  • Go to Equitel Sim Menu
  • Select My Money
  • Select My Account
  • Select PesaLink Registration
  • Select Register
  • Select Account to Register
  • Enter Alias
  • Confirm details & accept terms
  • Enter PIN & submit

You will receive a confirmation message.

  • The sender should be registered with PesaLink.
  • Ask the sender to simply send the funds to your Equitel Number or Equity Bank Account Number and the money will be deposited straight into your Bank Account.
  • Select My Money
  • Select Send Money
  • Select Account
  • Select To Others
  • Select PesaLink
  • Select To Phone
  • Enter Recipient Mobile
  • Enter Amount
  • Enter Reason for Payment
  • Confirm Details
  • Enter M-banking PIN
  • Success Confirmation Details
  • Select My Money
  • Select Send Money
  • Select account
  • Select to others
  • Select PesaLink
  • Select Send to Account
  • Enter Bank Code *(Please refer to process for Bank code outlined below)
  • Enter account numberv
  • Enter amount
  • Enter Recipient names
  • Confirm details
  • Enter PIN & submit
  • Confirmation message
  • Select My Money
  • Select Send Money
  • Select Account
  • Select To Others
  • Select PesaLink
  • Select Look up code
  • Enter first letter/Keyword for the bank
  • View the Bank code or scroll to next page.

Requirements:

  • You must register with PesaLink to receive money into your Equity Bank Account using your Equitel mobile number.
  • You can only register one mobile number to one Account Number. If you have multiple accounts with other banks, you can use other mobile numbers to register into those accounts.
  • One must accept the terms and conditions before using the service.

 

Pesalink is a product of  Kenya Bankers Association (KBA) through its subsidiary Integrated Payments Service Limited (IPSL).

 

PesaLink FAQs

About PesaLink
  1. What is PesaLink?

    PesaLink is a service that will enable interbank money transfers from one person to another within banks that have registered on PesaLink.

  2. Why should I use PesaLink?

    PesaLink is real-time, available 24/7 and one can transfer from as low as Ksh. 10 to as much as Ksh. 999,999.  It is also safe since it eliminates the use of cash as a mode of payment.

  3. Which Banks are part of PesaLink?

    All members of Kenya Bankers Association

  4. Is PesaLink owned by the Government?

    No.  PesaLink is owned by Kenya Bankers Association member banks through Integrated Payments Services Limited (IPSL).

  5. How do I send money using PesaLink?

    You can send payments to a phone number or a bank account number using PesaLink menus on your Equitel STK

  6. How do I receive money using PesaLink?

    To receive payments, you can link your phone to your bank account number and advice the sender to send to your phone number or you can advise the sender to send to your bank account number.

Registration
  1. How do I register for PesaLink?

    To register for PesaLink, access your Equitel STK menus, select ‘My Money, ‘My Account, ‘PesaLink Registration, ‘Register Account, Select account to register, Enter ‘Alias’ e.g. “EQ Acct” to help you identify your account, confirm and receive a confirmation SMS.

  2. Can anybody access PesaLink?

    Customers with bank accounts in any participating bank can access PesaLink on their bank channels if their banks have registered for PesaLink.

  3. Do I need a smartphone to use PesaLink on mobile?

    One does not need to have a smartphone to access PesaLink on mobile.   PesaLink can be accessed via Equitel STK.  PesaLink is also availed through Mobile Applications and USSD.

  4. How do I change my registration from another Bank to Equity Bank?

    To change your registration, you will need to deregister from the other bank through the following steps:- Go to your Equitel Sim Tool Kit, Select ‘My Money, ‘My Account, ‘PesaLink Registration, ‘Deregister Account, enter Pin, confirm details and receive a confirmation SMS.
    To register in Equity, follow the Registration steps provided above.

  5. Can I register my mobile number to more than one account in the same bank?

    You can only register one mobile number to one bank account. If you have multiple mobile numbers, you can use them to register the other bank accounts.

  6. Can I register my already registered mobile number to my other accounts in different banks?

    You can only register one mobile number to one bank account within PesaLink.  If you have multiple mobile numbers, you can use them to register the other bank accounts.

  7. Can I register my bank account with more than one mobile?

    You can only register one mobile number to one bank account.

  8. What are the charges for sending money through PesaLink?

    Equity Bank charges apply as follows:-

Receiving money
  1. What is the minimum and maximum amount I can receive or send using PesaLink?

    You can receive or send per transaction a minimum of Ksh. 10 and a maximum of Ksh. 999,999 using PesaLink.

  2. What is the daily transaction amount limit using PesaLink?

    You can receive up to Ksh. 1,000,000 through PesaLink per day.

  3. How many transactions can I carry out using PesaLink per day?

    There is no limit to the number of transactions, however the daily and transaction amount limits apply.

  4. Can I use PesaLink to accept payments into my business account?

    Yes you can by providing the account number and directing the sender to use ‘Send to Account’ option.  If the business mandate allows, you can link your mobile number to your account and direct the sender to use ‘Send to Phone’ option.

  5. Can I use PesaLink to accept payments into another account not linked?

    Yes you can by providing the account number and directing the sender to use ‘Send to Account’ option.

  6. Can I register with more than one of the participating Banks?

    Yes you can if you have an account with them.  However, you can only link one mobile number to one bank account.

  7. Can I receive money from someone who is not registered on PesaLink?

    Yes you can receive money from someone who is not registered using Equitel from another Equitel user.

  8. How long does it take money sent through PesaLink to hit my account?

    It should take 1 minute for a transaction to be completed.

  9. Will people sending me money be able to see the accounts I have linked to PesaLink?

    Senders can only see the bank name in which you have linked your account and not the account numbers.

  10. Will I be charged to receive money on PesaLink?

    No.  Currently, Equity Bank customers are not charged to receive funds through PesaLink.

Accessing PesaLink
  1. Can I use PesaLink if I don’t have a mobile phone?

    Yes you can.  PesaLink is available on five bank channels:- Mobile banking, ATM, Internet Banking, Bank Branch and Agency Banking.  Currently, Equity Bank offers PesaLink on the Mobile banking channel.

  2. How will I update my personal details on PesaLink?

    To update your personal details on your bank account, visit your nearest branch and submit the details.

  3. Can I use a different bank’s ATM to access PesaLink?

    Yes you can if the bank offers PesaLink on their ATM machines

  4. Can I use PesaLink on other banks’ channels?

    Yes you can access ATM and Agency channels of banks that provide PesaLink on them for card based transactions.

  5. Will I be able to receive funds at night and on public holidays?

    You can receive funds any time day or night 24/7 days a week.

  6. Can a minor access and use PesaLink?

    No.   One has to be above 18 years old and operating their own accounts to be able to access PesaLink.

  7. Can I use PesaLink outside Nairobi?

    Yes you can use PesaLink outside Nairobi and across borders if you are on roaming services.

  8. Which languages are available on PesaLink?

    English

  9. Do I need a PIN for PesaLink?

    Currently, you need a PIN to access your PesaLink and send money.   To receive money, you do not require a PIN.

  10. Can I access PesaLink outside banking hours?

    Yes you can.  PesaLink is a 24/7 service.

  11. Do I need a different SIM card to access PesaLink on my mobile phone?

    No.  You will be able to access PesaLink through the mobile banking platform of your bank.

  12. Can I deposit money on PesaLink?

    No.  PesaLink will only facilitate funds transfer from account to account.

  13. Can I withdraw money from PesaLink?

    Currently, PesaLink only facilitates account to account funds transfer.

  14. Will PesaLink provide loans?

    No.  PesaLink will only facilitate money transfers.

Sending money
  1. Can I send money to someone who is not registered?

    Yes you can send money through Equitel to another bank if the other person is not registered.


    You can also use PesaLink ‘Send to Account’ option to send to an account number of unregistered person if his bank is registered. If you use ‘Send to phone’ option on PesaLink, it will give an error “Unable to fetch details” if the phone number is not registered on PesaLink.

  2. Can I send money If I am not linked to my account?

    Yes you can send money through Equitel, send money to another bank if you have not registered on PesaLink.

  3. Which currency will I use while sending money through PesaLink?

    PesaLink will facilitate same currency Funds transfer from KSH to KSH, USD to USD, GBP to GBP and EURO to EURO accounts.  There will be no currency conversion at the switch.

  4. How will I know that my transaction has gone through?

    As a sender you will receive an SMS confirming success or failure of the transaction.

  5. How will I know that I have sent money to the right person?

    When sending money, you will be required to confirm the details of the transaction i.e. name of recipient or telephone number or account number of recipient.

  6. Can I use PesaLink to pay bills during an emergency such as hospital bills?

    Yes, you can use PesaLink to transfer funds from your account to the hospital’s account using the ‘Send to Account’ option.

  7. Can I send money to someone who does not have a bank account?

    Currently, you can only send to someone who has a bank account.

  8. Can I use PesaLink to send money abroad?

    Currently, PesaLink facilitates funds transfers within Kenya.

  9. Can I send money to someone in Kenya from abroad?

    Yes you can if you are on Equitel roaming services and can access your bank account from abroad.

  10. Can I use PesaLink to send money to an account within Equity?

    Equitel already provides account to account transfers within Equity at no cost.

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