FAQs

Getting Started With Equitel

What is Equitel?

Equitel is an easy-to-use and secure mobile phone platform that helps you manage your money and communicate with more Freedom, Choice and Control.

It allows you to carry out your financial transactions as well as make calls, send SMSs and access the internet.

What are the requirements I need to join Equitel?

All you need is an original national identity card for Kenyan citizens or an original valid passport, original & valid alien card and a valid work permit for foreigners. Easy!

How do I as an existing Equity Bank member activate my Equitel line?

You can activate for the mobile Banking service in three simple ways:

In any Equity branch using an original national identity card.
In any Equity bank ATM using a debit card.
In an Agent location using a POS device and a debit card.

How do I get an Equitel simcard?

To get a SIM card visit any of our agents or our branches country-wide and get your SIM card instantly!!

How do I as an existing Equity Bank member activate mobile banking on my line?

You can activate for the mobile Banking service in the following ways:

In any Equity branch using an original national identity card.
From your other line that is registered on Eazzy24/7.
Enter *247# on your dial pad.
Enter PIN.
Select option 10 (you can see it on the second page after 98.more).
Select option 7- Link Equitel .Here a list of your accounts will be listed.
Select the a/c which you would like to link to. A pop up message ‘‘Link Equitel to mobile banking was successful’’ will be received
Select Equity.
You will be prompted to enter the activation code. Enter the 4-8 numeric code that you received.

In an Agent location using a POS device and a debit/ATM card.

What is a thin sim?

The thin SIM is an Overlay Sim that is paper thin with an embedded SIM card. It enables you to use your secondary SIM card without requiring a dual SIM phone.

After several attempts I do not receive a validation code.

Please check your network settings and try again.

Topping up your Account

How do you check your Equitel Account balance?

Choose Equity menu >>> Balances >>>> Check Balance >>>

(Note that this is also shown at the end of every SMS after performing a transaction)

What are the charges for the check balance service?

Balance Enquiries are free of charge!

How do I top up airtime on my phone?

Go to my Phone menu and select "Top Up Airtime". Choose whether you are topping up your line or another line. Enter the number followed by the amount and your PIN to confirm. Press OK. The top up amount will be debited from your account.

How To Guides

Buying Airtime/Bundles

How to buy airtime for your Equitel line

Go to Equitel Menu
Select My Money
Select Buy Airtime/Bundles
Select Account
Select Buy Airtime
Select for this line
Enter Amount
Confirm details
Enter your PIN
You will receive a confirmation SMS

How to buy airtime for another mobile network eg. Airtel

Go to your Equitel Menu
Select My Money
Select Buy Airtime/Bundles
Select Account
Select Buy Airtime
Select Other number
Select Airtel
Enter phone number
Enter Amount
Confirm details
Enter your PIN
You will receive a confirmation SMS

How to buy bundles for your Equitel line

Go to your Equitel Menu
Select My Money
Select Buy Airtime/Bundles
Select Account
Select Buy Data Bundles
Select for this line
Enter PIN
Select Bundles
You will receive a confirmation SMS

How to buy bundles for another Equitel line

Go to your Equitel Menu
Select My Money
Select Buy Airtime/Bundles
Select Account
Select Buy Data Bundles
Select Other Equitel line
Enter phone number
Enter PIN
Select Bundles
You will receive a confirmation SMS

Sending Money

How to send money to an Equity account

Go to your Equitel Menu
Select My Money
Select Send /Pay
Select Account
Select To Equity Member
Select Enter account / phone
Enter the Member's Account Number or Equitel Phone number
Enter Amount
Confirm details
Enter your PIN
You will receive a confirmation SMS

How to send money to any other bank account

Go to your Equitel Menu
Select My Money
Select Send /Pay
Select Account
Select To Others
select Other Bank
Select Look up Bank Codes
Enter the first letter or key word of the other bank
Enter Bank code
Enter recipient's account number
Enter reciepient's Name
Enter recipient's phone number
Enter Amount
Confirm details
Enter your PIN
You will receive a confirmation SMS

How to send money to any mobile money wallet(M-Pesa, Airtel Money, T-Kash)

Go to your Equitel Menu
Select My Money
Select Send /Pay
Select Account
Select To Others
Select preferred mobile money provider
Enter phone number
Enter Amount
Confirm details
Enter your PIN
You will receive a confirmation

How to send money from M-Pesa to an Equity account.

Go to your MPESA Menu
Select Lipa Na Mpesa
Select Paybill
Select Business Number
Enter 247247
Select Account number
Enter Recipient's Equitel phone number/Equity Account number
Enter Amount
Enter MPESA pin
Confirm details
You will receive a confirmation SMS